About Re-ticket
GENERAL
General terms and conditions Re-ticket.com 01-06-2009
What is Re-ticket.com?
Re-ticket.com is an online marketplace for tickets. Passengers, tour operators and transport companies are making use of this new opportunity from Re-ticket.com. In most cases passengers offer their tickets because they are unable to travel on the selected dates of their tickets. And travel companies (such as tour operators or airline companies) offer tickets when they have seats left(over) on various routes on certain days.
We help both parties (passengers and travel agents) by offering a trade-platform to sell and purchase their tickets via a auction system. Re-ticket.com is a marketing platform and does not function as a travel agent or tour operator, we do not sell tickets ourselves.
Also, we help passengers with a plane ticket to refund their airport taxes and surcharges when they are unable to take their flight.
Why do passengers offer their tickets?
Passengers offer their tickets when it turns out, for any possible reason, that they are unable to travel. Unexpected circumstances can occur such as: broken relationships, last minute exams, a new house offer, somebody got fired, sickness, and so on. Thus, their tickets becomes useless. This happens especially since a lot of people plan their trips ahead. Via Re-ticket.com they can still offer their ticket to somebody else and we facilitate a secured payment area.
In most cases, people have a travel insurance which covers sickness and other medical expenses. Things like a broken relationship are not seen as a valid reason to refund your ticket. And that is where Re-ticket comes in.
Statistics shows that more and more people have a travel-insurance, but no cancellation-insurance.
Why do tour operators & transport companies offer their tickets?
Tour operators and transport companies offer their tickets when they have seats leftover / their flights are not fully booked. An airline company has for example five daily flights between Amsterdam and Barcelona. A lot of flights are fully booked but sometimes the flights are not even 50% full. If the airline company flies with empty seats it is costing them money.
A lot of airline companies have a yield department that exactly can see if a flight is overbooked or if a flight is not even half-full booked.
Especially for the second reason Re-ticket.com offers them the possibility to publish their ‘left-over’ tickets on our website.
Are tickets transferable to somebody else?
Market research shows that about 40% of the airline-tickets are transferable. In general, passengers pay a name-change fee (for example 25 euro) and sometimes they have to pay the fare-difference.
For other types of tickets, like train tickets, no names are printed on the ticket.
If a passenger holds a airline-ticket which is not transferable, we can help out with our Re-fund service. Your airline-ticket includes airport taxes and surcharges, by completing the form at our website, we help you to get this back from the airline company.
How do I change a name on a ticket?
Contact your transport company or travel agent. Normally you can change the name on the ticket by logging in on the website of the airline-company, or contact their call centre.
What does it cost to change a name?
Every transport company or travel agent has different changing fees concerning a name change. In general a name change fee is charged at 25 Euro, plus the fare difference.
For example, if you buy a ticket on the 1st of May for 100 euro and you would like to transfer the ticket to somebody else on the 15th of May, and the price of the new ticket is 125 euro. Then you pay a name change fee plus 25 euro for the fare difference.
When I do not use my airline ticket, can I still get a refund?
This depends on your ticket fare conditions. Some airline companies refund 25% of your ticket if your cancel a few days before departure, others do not refund a single penny.
Your ticket consist of two parts, a ticket fare, and airport taxes and surcharges. Refunding your ticket fare is not easy. But a refund for the airport taxes and surcharges can be done by our Refund service.
I have not received a full refund for my taxes and surcharges, how come?
One reason could be this one: A lot of airline companies also include fuel surcharges in their total ticket price, next to the airport tax or security taxes which are imposed by the (local) government.
For some strange reason, airlines do not always refund the fuel surcharge. Luckily, the passenger can still refund its taxes and charges via our Re-fund service.
We also want to remind you that some airlines charge an 'administration fee' to refund your taxes.
HOW IT WORKS
TICKETS
Seller
The seller offers his ticket online by leaving all his personal details and ticket details on Re-ticket.com, he decides a preferable price for the ticket and a time limit for the auction period.
After the auction closed, the buyer has two options to pay:
1. via Re-ticket.com, at the same moment a message will be send to the seller with the exact name of the buyer. The seller makes a name-change with his airline/travel agent and sends the e-ticket or paper ticket to the buyer. Within two weeks after the departure date, payment will be made by Re-ticket.com to the seller. Re-ticket will charge the seller with a 10% fee for the use of this option.
2. deal directly with the buyer via e-mail.
Buyer
When the buyer finds his ticket on Re-ticket.com, he will place a bid. After the auction closed, the buyer with the highest bid, is entitled to the ticket and makes
1. the payment to Re-ticket.com (the seller pays a 10% fee for this). The seller receives the exact name of the buyer and will make a name change with his airline company or travel agent and sends his e-ticket/paper ticket to the buyer.
Within two weeks after the departure date, payment will be made by Re-ticket.com to the seller.
or
2. deals directly with the seller via e-mail.
NB: When a ticket is published by a business account (a travel agent or airline company for example), payment will also be made to the publisher of the ticket and NOT to Re-ticket.com.
Why is payment to the seller completed within 2 weeks after departure?
We do this to minimise the risk of fraud. The seller could sell the ticket twice for example and can make two name changes. By waiting with completing the payment, we prevent fraud and this gives the buyer the time to inform the police.
TAX REFUND
How does the tax refund work with Re-ticket.com?
After completing all the personal and ticket details at our website, the passenger will receive a request for payment. After the payment, Re-ticket.com will try to refund your airport taxes by the airline company. You do not have to worry and call expensive telephone numbers, we will do that for you.
If all the information is correct but the airline company still does not want to refund your taxes and surcharges, Re-ticket.com will do everything possible to help you. If it turns out that a refund cannot be made, you will get back your fee which you have paid to Re-ticket.com.
How much time does it take to receive my refund?
This depends on the airline company, but normally a refund is made within three months. For the status of your refund, you can always log-in on Re-ticket.com and check your personal account.
How do I receive my refund?
In almost all cases the refund is made in the same way you paid your ticket. So, via your credit card, via your travel agent, etcetera. If this for any reason does not work, Re-ticket.com has a separate bank account to refund the taxes to you, this will be done via our European bank account.
REQUESTS
How does it work?
You place a request in case there is no match with your search-action. For example: you are looking for transport between London and Paris. No second hand tickets show up, and there are no partners available with special offers. Now you can save your request in the Re-ticket.com database and suppliers (only with a business account) can reply on your request with a special offer.
It’s for free and if you like the special offer, you will deal directly with the supplier. It can’t get easier!
What’s a business account?
Only suppliers are entitled to have a business account. With this business account they can reply on requests from travellers. To work with a business account you need to buy credits in order to reply on requests. Every time you reply on a request it will cost you a credit. It is cheaper than waiting for somebody to visit your shop or website because these travellers are really interested in something special they could not find. And if you can offer them what they need, you will have a good deal yourself as well.
